Support EngineerCobranet

• Report to the Head of Department.
• Respond to client complaints properly and professionally.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice boards, and other mediums.

Academic / Education Qualifications

• Preferred: A B.Sc (or equivalent) in Computer Science.

Certifications:

• CCNA is preferred.
• MCP is preferred.

Experience:

• 2 - 15 years of work experience.
• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.
• Maintain good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Language Qualifications:

• Good verbal and writing skills in English are mandatory.