Spa Therapist / MasseurGrand Pela Hotel and Suites

• Handling all massages as per the hotels operational and treatment standards. Responsible for all massages and treatment related activities, and for the safetyof the guests in the massage room.
• Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation.

Duties and Responsibilities

• Perform opening and closing procedures.
• Schedule guest appointments.
• Arrange workstation, treatment room, and drapes.
• Helps promoting the massage to the SPA members and the hotel guests.
• Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
• Provides individualised bodywork treatments that meet the guests needs and expectations.
• Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
• Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
• Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
• Setup and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Be familiar with all hotel/spa packages, promotions, prices and rates.
• Ensures that a high standard of service is maintained throughout the spa.
• Provide massage services to guests using props and/or products.
• Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
• Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times and maintain client details and confidentiality.
• Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
• Handle emergency procedures and report any accidents to your manager and security.
• Handle inappropriate guest behaviour as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.
• Frequently check with guest to promote comfort, safety and security throughout service.
• Fill out necessary reports or data at the end of each session.
• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
• Assists with washing and foldingof all linens used in treatment rooms.
• Assists in all areas of recreation and leisure operation as and when required.
• Carry out any other duties assigned by management.

Education

• Diploma or Degree in a related field.
• High School Diploma.
• Basic Computerskills.

Experience:

• Minimum of 2 year's massage experience in a luxury spa environment, preferably within a full service or luxury hotel.

Prerequisites:

• Physically fit and in good health (strength is not a major requirement, but stamina is necessary).
• Caring, positive attitude to clients.
• Genuine interest in helping clients overcome their physical problems.
• Extensive knowledge and experience of deep meditation and relaxation