job description - Senior NOC Engineer
Responsibilities
Key Deliverables:
- Monitor, troubleshoot, and resolve all network elements.
- Provide 2nd level support to resolve escalated issues in timely fashion.
- Perform network surveillance, proactively responding to network outages and incidents
- Escalate problems to 3rd level support within the Operations Centre, within expected time of resolution
- Ensure all incident tickets logged for outages are resolved and closed within agreed SLA
Requirements
Knowledge, Skills and Behavior required to succeed in Role:
- 1st Degree in Computer Engineering or Electrical Engineering field.
- Network troubleshooting and maintenance experience
- Ability to work during night hours (shift mode)
- Minimum of 5 years of technical experience in the telecoms industry.
- Good understanding of wireless communications technology
- Accurate documentation and report generation skills.
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