job description - Customer Service Officer / Executive Assistant
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Provide knowledgeable answers to questions about the services, pricing and availability.
- Work with internal departments to meet customers’ needs.
- Enter and manage data of old and new customers on company’s data base.
- Assist the Business Development Unit and Directors in executing their day-to-day duties;
- Support the Business Development Executives in carrying out their duties;
- Participate in relevant brainstorming sessions business meetings (internal & external);
- Indirect marketing and sales
Education and Experience
- Minimum of HND / BSc in any related course
- Minimum of 2 years’ experience as a customer service representative
- Knowledge of relevant computer applications
- Numeric, oral, and written language applications.
Competency And Skills Requirement:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to prioritize and manage time effectively.
- Excellent teamwork skills.
- Ability to work with minimal supervision and pay attention to details.
- Proximity to Yaba.
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About the company
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pioneering electronic waste (e-waste) management company that is poised to keep Nigeria evergreen and sustainable in response to serious challenges