job description - Reservations Agent
- Assisting and advising customers who may be choosing from a variety of travel options
- Making reservations for customers based on their various requirements
- Checking the availability of hotel or flights on the customers’ desired travel dates
- Helping plan travel itineraries by suggesting tourist attractions and places of interest
- Sorting out any issues that may arise with bookings or reservations
- Answering any questions customers might have about the reservation process
- Providing support to customers who may need to amend or cancel a reservation
- Booking flights on GDS platforms such as Amadeus, Galileo, and Sabre
Qualities, Attributes and Experience
- HND / B.Sc in any field
- 1 - 3 years work experience
- Experience working in sales or public relations, preferably in the hospitality or travel industries
- Customer-service experience
- Excellent written and verbal communication skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Proficient in microsoft office suite
- Hands on experience working with any of the GDS platforms.
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About the company
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Lohi Consulting provides management consulting services for businesses striving to excel and desiring to partner with solution providers in their quest to reach the pinnacle.