job description - Quality Control Officer
- Monitor calls of our agents
- Investigate customer complaints regarding quality issues and develop a solution.
- Record, compile, and prepare reports for analysis and evaluation.
- Investigate (and correct) customer issues and complaints relating to quality.
Requirements
- B.Sc or Diploma in related field
- 0 - 1 year work experience.
- Excellent MS Office knowledge
- Good computer skills
- Excellent verbal and written communications skill
- Proven experience as quality inspector or relevant role
- A keen eye for detail and a results-driven approach
- Responsible and trustworthy
- Knowledge of quality control standards and testing methodologies.
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