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job description - Pop Corn / Ice Cream Maker
Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business.
Greet all customers in a friendly and welcoming manner.
Fulfil customer requests with Pop Corn andIce cream purchases as indicated in the payment Voucher.
Prepare and serve all offered ice cream recipes.
Reconcile customer orders with the POS System indicators
Escalate returns and special transactions through the POS System.
Identify customer issues/complaints and take necessary steps to correct them by escalating them to the Supervisor.
Keep the Pop corn and Ice cream shop stocked with all necessary items and ensure an adequate record of the inventory is up to date and available.
Clean and organize the ice cream shop when necessary.
Notify management of all customer issues.
Enforce a clean and tidy work environment.
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other members of the Team.
Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Associates and Customers
Adhere to and enforce all standard operating procedures in compliance with company policy, health, and food handling safety regulations.
Work with other Associates to ensure Ice Cream recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
Ensure the proper image is being maintained with respect to the grooming and dress code policy of QMB.
Perform all other duties as directed by immediate supervisors.
To fulfill any other work duties which may be required.
Candidates should possess a minimum of SSCE with a minimum of 1 year experience.