job description - People Operations Manager
The ideal candidate will (but is not limited to):
- Treat employees as internal customers and increase their satisfaction.
- Empower employees and facilitate the day-to-day work life.
- Support employees on a day-to-day basis and answer questions about benefits and company policies.
- Create goal-based reward systems that encourage employee initiative and dedication.
- Coordinate effective professional communication with external parties such as clients, consultants, etc.
- Delegate certain customer inquiries to specific teams.
- Help to achieve the wider goals of the organization.
- Proactively create new systems and programs to improve ways of working.
- Display leadership in client hospitality which exemplifies excellent customer service.
- Create a positive atmosphere for guest relations.
- Develop easy and modern means of reporting in form of templates.
- Provide guidance, feedback, and individual coaching when needed.
Requirements
- Bachelor’s Degree in Human Resource Management, Business Management, Communication or any related field.
- 2-3 years relevant work experience as Human Resource Manager or similar role.
- Expert level in written and verbal communication skills.
- High level of integrity, professionalism, innovation, and creativity.
Required Competencies:
- Excellent communication and interpersonal and relationship-building skills.
- Exceptional time management and organizational skills.
- Accuracy and keen attention to detail.
- Good organization and time management skills.
- Proficient in Microsoft Office.
- Administrative skills.
- Well-presented and professional appearance.
- Strong written and verbal communication skills.
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