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Onboarding & Engagement AnalystTraction Apps

8 months1 Applicants
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job description - Onboarding & Engagement Analyst

  • We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for smooth ISA onboarding & engagement process, end-to-end in order to ensure Sales staff satisfaction and retention for revenue and profit generation for the organization.


What You’ll Do

  • Responsible for reaching out to all prospective & new ISAs.
  • In charge of tracking all ISA growth in Number and quality across all functioning regions
  • Coordinate and facilitate training for all ISAs.
  • Incorporate the onboarding plan end-to-end.
  • Follow up & manage the lifecycle of all ISA (regular & Trainer).
  • Track the activities and welfare of an ISA.
  • Process ISA Logistics fee & commission
  • Collaborate with the Commercial Analyst on ISA Recruitment.
  • Support the HRBP on ISA & DSR Guarantor Verification
  • Support the HRBP on the end-to-end infrastructure of the ISA program.


What You’ll Need:

  • Bachelor's Degree in a Management related field.
  • 2 - 3 years work experience.
  • Consulting Experience is a plus.
  • Strong communication and presentation skills
  • Team collaboration skills.
  • Ability to work independently.
  • Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals.
  • A positive, polite, confident, sincere, and friendly disposition.
  • The ability to solve problems and to think quickly on your feet.
  • Flexibility - we’re growing and evolving, and you’ll need to come along for the ride.


Why Traction:

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events


Our Values:

  • Ownership: At Traction, we take the initiative to achieve favorable results.
  • Invent & Innovate: We are constantly developing and designing solutions.
  • Growth Centered ( self and customers): You keep pursuing growth and learning.
  • Team Spirit (collaborative): We are a team that works together to achieve a common goal.
  • High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold.
  • Customer Driven: We see everything we do at Traction on how it will impact our customers.
  • Above & Beyond: We don't just do what's expected of us; We go the extra mile.
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About the company
Traction Apps logo

Traction Apps is a one-stop platform for small businesses to accept payments, run their businesses and access capital for growth, We are building the operating system for SMEs in Africa!

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