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Officer, Contact CentreStanbic IBTC Bank

LagosNigeria
3 days0 Applicants
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job description - Officer, Contact Centre

  • The Contact Center Agent is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied.
  • The Contact Center Agent is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis.
  • The Contact Center Agent acts as an interface between members of the public and the Company.
  • The Contact Center Agent is the platform through which information is received and passed from the public to the Company.

Qualifications

  • A minimum of Second Class Lower (or its equivalent) Degree in any Arts or Social Science related course.
  • Minimum of 5 credits (Mathematics and English inclusive) in WAEC, GCE and NECO.
  • Applicants should not be more than 28 years of age as at engagement.
  • Applicants must be fluent in two local language (Yoruba and Igbo preferably)
  • Language skills must be clearly stated on CV

Additional Information
Behavioral Competencies:

  • Upholding Standards
  • Resolving Conflicts

Competencies:

  • Excellent verbal and written communication skills
  • Query Resolution
  • Effective use of Microsoft Office tools.
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