job description - IT Support Manager
Manage the assigned Computer &Copier Service team members- Lead, coach and train team members
- Develop and implement strategic initiatives for team
- Be an escalation point of contact to handle issues and involve direct leadership as needed
- Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
- Monitor staffing and equipment needs
- Conduct performance reviews and make compensation decisions
- Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
- Manage and meet established metrics and team benchmarks
- Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
- Attend required company and departmental meetings
- Perform other related duties as assigned by Director.
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