IT Support OfficerHazon Holdings

• Testing and modifying systems to ensure that that they operate reliably.
• Consulting, ascertain needs and ensure that facilities meet project requirements.
• Ensure that users within the business can work effectively and efficiently by providing the right support in terms of Internet service and IT work tools.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Implementing and managing security or integrity and backup procedures.
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Managing secure network access for local and remote users.
• Keeping up to date with new technology.
• Coordinate between the company and external vendors and contractors about IT-related infrastructure and development;
• Manage IT related platforms and databases to ensure integrity of data at all times.
• Designing maintenance procedures and putting them into operation.
• Consult with the Management on any issues that might come up and advise about potential fixes or efficiency controls
• Selecting and purchasing appropriate hardware and software and also Manage departmental budget and quotas
• Create email address for new employees.
• Ensuring software licensing laws are followed.
• Scheduling upgrades.
• Providing user training, support, advice and feedback.
• Maintaining existing software and hardware and upgrading any that have become obsolete.
• Monitoring computer networks and systems to identify how performance can be improved.
• Providing network administration and support. Responsible for servers and access points
• Assist the I.T Support engineer in resolving hardware challenges , aassist with the installation of new hardware and software and help train employees on its use
• Training and Induction of new staff.

Qualifications and Experience

• Bachelor’s Degree in Computer Engineering, Computer Science or its equivalent
• Minimum of 2 years of experience with hardware and software installation and maintenance.
• Extensive working knowledge of PCs, network hardware, operating systems and software.

Skills:

• Software proficiency
• Communication Proficiency
• Interpersonal Relation
• Stress Management/Composure
• Emotional Intelligence skills
• Thoroughness
• Analytical skill
• Attention to Details
• Ability to fill multiple roles simultaneously
• Proven track record of maintaining IT structural integrity