job description - IT Officer
- Proficient in troubleshooting and providing support for various hardware components (desktops, laptops, printers, etc.) and software applications.
- Familiarity with different operating systems such as Windows, macOS, and Linux, and the ability to resolve issues related to these systems.
- Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and the ability to troubleshoot network-related issues.
- Ability to install, configure, and troubleshoot software applications, including productivity tools, antivirus programs, and business-specific software.
- Basic system administration skills, including user account management, permissions, and security settings.
- Awareness of IT security best practices and the ability to assist in maintaining a secure IT environment.
- Experience in providing remote support to end-users and troubleshooting issues through remote desktop tools.
- Excellent verbal and written communication skills to convey technical information to non-technical users.
- Strong problem-solving skills and the ability to analyze issues systematically to find effective solutions.
- Patience and empathy when dealing with end-users, especially those with limited technical knowledge.
- Ability to prioritize tasks, manage time effectively, and handle multiple support requests concurrently.
Job Requirements
- A Degree or Diploma in Information Technology, Computer Science, or a related field.
- Previous experience in a similar role or in providing IT support is required.
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