IT Business Application Officer Egbin Power

Key Duties and Responsibilities

• Assesses user needs to provide support and proactive service, including analysis of opportunities to take advantage of available tools.
• Focal point for communicating related system problems within the organization and collaborates with other teams and vendors on changes, fixes, and updates.
• Manages the release process for applications which includes effective department-wide and end-user communication.
• Develops relevant metrics, measures and publishes the services' performance and enables continuous improvement activities in collaboration with all stakeholders.
• Works closely with all other departments in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies.
• Ensure the department adheres to policies and procedures that are compliant with industry and regulatory policies
• Assists with the preparation of budget for IT systems and services-related interfaces and applications
• Keeps abreast of new developments and forecasts future trends in the area of application integration in the Power industry.
• Maintains a strong understanding of technology and its application to achieve business objectives
• Responsible for finding the root cause of an application malfunction.
• Provides ongoing troubleshooting, support, and maintenance of applications.
• Perform other duties as assigned by the IT Infrastructure Team Lead.
• Implement data protection policies and practices of Egbin Power Plc.
• Ensure compliance with the NDPR and other data protection laws, and data protection policies.
• Undertake Data Protection Impact Assessment as applicable to curb the risk during data processing operations
• Ensure awareness, understanding and application of QHSE policy and application of departmental objectives
• Ensure awareness of the Integrated Management System (ISO 9001:2015, 14001:2015 &45001:2018) and the implications of not conforming with the requirements.
• Understand and identify hazards, risks, environmental aspects and Impacts as it is related to their jobs.

Education and Work Experience

• Bachelor's Degree in Computer Science, Management Information Systems, or any related field.
• Minimum of 3 years cognate experience.
• A post-graduate Degree or certifications will be an added advantage.

Skills and Competencies:

• Strong knowledge of business application support and development.
• Working knowledge of MS SQL Database, Linux/Unix systems, scripting, and basic network configurations and maintaining technical data reports.
• Knowledge and understanding of goals and the inter-dependencies of functional departments and groups and the ability to lead large-scale complex IT projects in addressing overall business needs
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude.
• Highly self-motivated, directed, and change-oriented.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
• Knowledge of new technologies and maintain and stay abreast of updates and changes.
• Four or more years of professional experience in planning and managing IT programs including budgeting, resource management, and delivery development.