Information Communication Technology OfficerAfrican Youth for Peace Development and Empowerment (AFRYDEV)

• The Information and Communications Technology (ICT) Officer is responsible for ensuring technology enables and enhances the organization’s strategic objectives and facilitates all users achieving their operational priorities.
• This will include supporting and developing systems and staff, and maintaining and developing all internal hosted and virtualized IT infrastructures alongside the organization’s outsourced IT, support partners.
• Additionally, write and distribute content to promote an organization's brand, activities, or products. Act as a liaison between the organization, the public, and the media to ensure that the AFRYDEV remains top of mind.

Roles and Responsibilities

• Direct and Manage all ICT-related Work through the Organization
• Manage and coordinate IT-related devices, and update information (status, handover, current user, etc)
• Implement and refine all ICT-related strategies. This will include direct accountability for the management of the ICT System and ownership of the system within AFRYDEV’s ICT Governance framework.
• Provide direction and assistance to AFRYDEV Management Team on the introduction of new processes, acquisition of new systems, and development of infrastructure.
• Promote effective and efficient design and operation of all major organizational business processes.
• Ensure effective functioning of all IT systems (internal and external, infrastructure and applications) alongside and via management of outsourced IT support and application
• To support, train and develop staff skills to install and configure software, troubleshoot simple IT problems, and support development colleagues.
• To support and train staff to use information systems, equipment and software accurately and efficiently.
• To champion the organizational Hub, ensuring it is utilized by all staff and volunteers to improve communication and information sharing, and developing and maintaining bespoke applications to promote efficient working.
• Where appropriate, to build and replace hardware parts and machines throughout the organization and install and configure hardware and software.
• Troubleshoot as may be required with hardware and software – including a reasonable amount of outside hours work to preserve operational efficiencies
• Serve as the prime conduit for organizationally-relevant ICT innovation, providing qualified recommendations and considered reviews on the strategic appropriateness of emerging technologies and trends to AAFRYDEV’s Management Team.
• Accurately record, update, and document requests using the IT service desk system.
• Set up and troubleshoot network connectivity within the AFRYDEV environment.
• Conduct ICT-relevant staff orientation and ongoing training for ICT across AFRYDEV.
• Provide technical assistance to operational programs and undertake the technical project as required.
• Develop and maintain Policies, Procedures, and How-to Guides for users across the ICT System.

Communication and Reporting:

• Collaborate with management to develop and implement an effective communications strategy based on AFRYDEV’s target audience.
• Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicates the organization's activities, products, and/or services.
• Respond to media inquiries, arrange interviews, and act as a spokesperson for the organization.
• Establish and maintain effective relationships with journalists, and maintain a media database.
• Seek opportunities to enhance the reputation of AFRYDEV, and coordinate publicity events as required.
• Maintain records of media coverage and collate analytics and metrics.
• Presents and explains AFRYDEV mandate, principles, and activities by developing content for publication.
• Report to the Executive Director on the progress of activities and specific tasks assigned, problems encountered, the quality of relations with partners and beneficiaries.

Requirements

• University Degree in Information and Technology, Computer Science, Law, Communications, Public Relations, International Relations, Social Science or related field(s)
• 3 years of previous experience in managing a similar position in a nonprofit organization is highly desirable.
• Proven intellectual capacity and willingness to learn
• Ability to work under pressure, with little or no supervision
• Excellent verbal and written communication skills in English, as well as knowledge of Hausa.
• Excellent computer skills (Web design, hosting, and management of internal and communication.