ICT LeadSamcham Holdings

Responsibilities

• Responsible for providing IT support via the telephone, remotely or on-site.
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Joiners, Movers & Leavers - Fulfil laptop/system provisioning and retrieval where applicable.
• Incident Management - Facilitate the restoral of IT services quickly and effectively following an incident.
• Request Management - Deliver on service requests through the request fulfillment process.
• Knowledge Management - Article Creation - Create and share knowledge through effective documentation or training.
• Hardware Support - Troubleshoot hardware incidents and complete hardware requests.
• IT Procurement - Engage with vendors to order approved hardware.
• IT Asset Management - Plan and manage the relationships and attributes of all of the assets in the IT estate.
• Application Support - Making sure that organization applications are up to date and running.
• Audio / Visual support - Participate in the setup and repair of audio-visual solutions.
• 365 General Account Administration - Perform administrative account tasks in the Microsoft Office 365 admin portal.
• Active Directory management - Demonstrate excelled performance capabilities and clear understanding of Active Directory Services.
• Azure administration - Administrate accounts, devices, and policy assignments in the Microsoft Azure suite.
• MS Teams support -Troubleshoot incidents regarding the Microsoft Teams solution.
• Security incident management - Monitoring, detect, and respondto security events within the IT estate.
• Troubleshooting system and network problem, diagnosing, solving hardware and software faults.
• Managing and maintaining IT equipment (Printers, Scanner, Copier, Off-site backup storage).
• Install and maintain server and active directory services.
• Back up server data regularly.
• Department Support - Support other departments with basic designs (using Canva, CorelDraw or Photoshot).

Requirements

• Candidates should possess OND / HND / Bachelor's Degrees with 6+ years relevant work experience.