Head, Claims (General Insurance)Old Mutual

• This role manages a team in a technical environment (Claims administration), with some individual deliveries and is individually accountable for achieving results through others.

Responsibilities

• Responsible for the management of a unit of technical specialists in General Insurance Claims Administration in support of business objectives.
• Normal functions pertaining to management (people, production, customer and finance) apply, but in a technical environment.
• Team size would vary but would mostly be between 5 and 15 specialist staff.
• Also responsible for technical deliveries themselves (high level of technical knowledge in related field to their own staff).
• Technical skills would relate to General Insurance Claims Administration
• Carries responsibility to deliver on operational projects within field of expertise.

Key Focus Areas
Budget Control:

• Manages an operational budget.

Operational Delivery:

• Manages delivery of specialist team in support of business objectives.
• Responsible to deliver on operational projects within field of expertise.
• May be personally responsible for some technical deliveries.
• Extensive experience in day-to-day management.

Relationship Building:

• Establishes and maintains relationships with Internal stakeholders.
• Builds and manages external relationships.

Team Effectiveness:

• Individually accountable for customer/client service delivery through efforts of others.
• Accountable for others' time, task and output quality.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.

Manages performance:

• Selects potential staff to sustain customer/client service delivery.

Requirements

• A First Degree or its equivalent.
• Associate qualification of the Chartered Insurance Institute of Nigeria (CIIN)
• Excellent communication skills (verbal and written).
• Interpersonal and time management skills.
• Team Leadership skills.
• Good knowledge of MS packages (Especially MS Word, MS Excel and Outlook)
• 5 – 10 years’ General Insurance Claims Administration experience. Team Lead experience will be an advantage.