job description - Graduate Intern - IT Support
Responsibilities
- Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
- In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
- Basic knowledge on servers, cloud computing & security
- Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
- Knowledge of ticketing system, Service Level Agreement, key performance indicators
- Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.
Requirements
- A recent graduate with a Bachelor's degree in Computer science or a related field.
- Strong desire to learn and a genuine interest in telecommunications.
- Excellent problem-solving and analytical skills.
- Effective communication and teamwork abilities.
- Self-motivated with a strong commitment to professional growth.
Report
About the company
210 followers
Follow