General Hotel Manager Mathills Services

Job Summary

• The Hotel General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He/she should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction.
• Work Very closely with the hotel owners and other stakeholders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• The Manager would also be required to manage between profitability and guest satisfaction measures.

Responsibilities

• Manage hotel operations to improve performance as well as enhance the revenue earning capacity
• Strategically develop new business to maximize the earnings and wealth of the Hotel
• Market the hotel services and ensure the hotels/businesses are fully booked on a daily basis
• Implement an integrated company policy covering all the departments of the Hotel.
• Set up controls to minimize fraud to its barest minimum.
• Supervise compliance standards to the hotel rules and regulations and exercise disciplinary measures as needed in line with company policy
• Ensure guest services are up to standard in the hotel
• Effectively manage staff in order to maximize their potential and effectiveness.
• Reports to Management Daily, weekly and monthly
• Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty

Requirements

• A University Degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with a clear track record.
• At least 4 years experience in the hospitality industry as a General Manager or Asst. General Manager.
• Working knowledge of MS Office; knowledge of hotel management software
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving.