Entry-Level Tele-Collections OfficerMwanga

• Manages recovery of overdue loan
• Contactingcustomersdaily/weekly and informing them of their overdue loans
• Following up with customers daily / weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers to feedback daily/weekly

Requirements

• Minimum Qualification: B.Sc / HND
• Post-NYSC
• Candidate must be within the age of 21- 33 years
• 0-2 years experience intel-collections, telemarketing, sales and Customer Service will be an added advantage
• Strong Written, Communication, and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Agile, Teachable, and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales / marketing, and analytical skills will be an added advantage.