Entry-Level Customer Care AgentOutsource

• We are looking for skilled and enthusiastic entry-levelcustomer Care Agents to join our dedicated team. As an Intermediate Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.
• You'll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Respond to customer inquiries via [phone/email/chat] in a timely and professional manner.
• Identify and assess customer needs to provide appropriate solutions and assistance.
• Resolve customer issues and escalate complex problems to the appropriate department.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
• Stay informed about product updates, promotions, and company policies.

Requirements

• One year experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and customer-focused approach.
• Familiarity with MS Word, Excel, Power PowerPoint software/tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Applicant MUST reside around Surulere and its environs