job description - Debt Recovery Agent
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queries and escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly.
Preferred Requirements
- Minimum Qualification: B.Sc/HND
- 0 - 2 years relevant work experience
- Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language.
- Performance driven, Agile, Teachable and willing to learn.
- Ability to collaborate with a team in a fast-paced environment.
- Attention to details and strong Listening skills.
- Candidate should have a working Laptop.
- Persuasive, sales/marketing and analytical skills will be an added advantage.
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