job description - Debt Recovery Agent
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queries and escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly
Requirement / Specification
- Minimum Qualification: OND / HND / B.Sc
- Minimum of 2 years as loan recovery agent will be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Experience in business loan collection will be an added advantage
- Previous experience with a micro-finance bank will be an added advantage
- Agile, Teachable and willing to learn
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strong Listening skills
- Persuasive, sales/marketing and analytical skills will bean added advantage
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