job description - Customer Support Specialist
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report issues to appropriate department
- Update team members with information about technical issues and useful discussions with customers
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our technical, Sales, and Marketing teams
Requirements
- B.Sc. Degree in Information Technology or relevant Diploma
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases.
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About the company
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Neulogic Solutions Limited is a specialist in providing financial and other applications, we are experienced in solving technology problems in banks, fund managers, stockbrokers, accounting firms, etc
