job description - Customer Support Agent
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements
- Good knowledge in Information Technology, Computer Science or equivalent
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills.
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About the company
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Ibiyemie Charity Foundation is a duly incorporated non-government/non-profit organization, to promote, support, and sustain children's education and advocate for peace and unity in rural communities.
