Customer Support Agent OPay

• The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties / Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Requirements

• Minimum of ND in Mass Communication or related courses
• 1-2 years experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.