job description - Customer Success Manager
Responsibilities
Client Relationship Management:
- Build and maintain strong relationships with assigned clients.
- Act as the primary point of contact for KA clients, understanding their business goals and advertising objectives.
Ad Campaign Optimization:
- Monitor and analyze the performance of clients' advertising campaigns.
- Identify areas for improvement and work collaboratively with internal teams to optimize ad delivery and achieve desired results.
Internal Coordination:
- Collaborate with cross-functional teams, including Sales, Marketing, Products and Operations, to ensure seamless execution of advertising campaigns.
- Communicate client requirements and expectations internally to ensure alignment and successful delivery.
Issue Resolution:
- Proactively address any issues or challenges that may arise during the campaign lifecycle.
- Work with internal teams to troubleshoot and resolve issues, ensuring client satisfaction.
Client Training and Education:
- Provide clients with training and support to maximize their understanding of our advertising platform and features.
- Share best practices and insights to help clients achieve optimal results.
Reporting and Analysis:
- Generate and present regular reports on the performance of clients' advertising campaigns.
- Provide insights and recommendations for improvement based on data analysis.
Qualifications
- Bachelor's Degree in Business, Marketing, or a related field.
- Proven experience in customer success, account management, or a related role.
- Strong understanding of advertising platforms and digital marketing.
- Excellent communication and interpersonal skills.
- Ability to analyze data and draw meaningful insights.
- Problem-solving and conflict resolution skills.
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