Customer Service/Operations OfficerFortune Global Shipping and Logistics

The Customer Service/Operations Officer will be responsible for all shipping operations ensuring that all shipments received are delivered to clients in good condition and on time

REQUIRED EXPERIENCE: The ideal candidate

• Must have at least a B.Sc. or HND or OND in any field of study.
• Must have excellent customer service skills.
• Must be computer literate.
• Must have 4 - 5-year experience in similar field.
• Must be conversant with all activities in clearing and forwarding within the industry.

JOB DESCRIPTION

Candidate must be able to perform the following:

• Ensure that goods are cleared and delivered to customers following the company and industry standards alike.
• Ensure that accurate documentation processes are followed to facilitate the clearance of goods within agreed lead times.
• Manage all Form M processing within the organization.
• Ensure that goods are cleared within agreed lead times from custom declaration and clearance of goods at Seaports/Airports to final delivery

· Develop strategic documentation procedures and guidelines that will ensure that operational excellence is achieved always.

• Manages all customs clearance documentation as required related to the clearing of clients’ shipments.
• Keeps track of all shipments received, processed, and delivered and gives daily updates to line manager.
• Work closely with the customs agents and all other regulatory bodies to ensure all compliance and regulatory requirements regarding shipments are met.
• Process tariff duty permits with NPA and various shipping companies/terminals/ports
• Apply and get container refunds from shipping companies in time.
• Follow up closely on customs clearance formalities and delivery.
• Prepare daily progress reports and send them to the Line Manager on every shipment.

EDUCATIONAL REQUIREMENT.

The candidate must have a good knowledge of the shipping & logistics industry as well as a degree in supply chain logistics or any other related discipline like shipping management.

SKILLS REQUIRED:

- Interpersonal skills

- Organizational skills

- Excellent customer relationship

- Good team player

- Attention to details