Customer Service RepresentativePoiseConnect Pty

• You will be asked to process enquiries, and modifications, and escalate complaints across a number of communication channels.
• Understanding your job role is vital to our overall success and therefore we will be providing hands-on job training so you can help our customers get desired results
• We will also be offering career growth which supports you all the way up the ladder in your professional life through thorough training as well as providing attractive incentives and a good working environment
• This position is ONLY for smart thinkers, proactive individuals as well as those who need little or no supervision to get the job done.

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc, HND, OND, NCE and other qualifications.
• Male and Female with working experience, fast learning and proactive ready-to-work attitude and ability.
• Ability to work as part of a team
• Self-motivated, delivers quality work and is proactive
• Result driven as this is a high-performance, output environment
• Ability to self-manage and self-motivate must be a self-starter
• Knowledge and experience in Social Media/Digital Marketing is an added advantage
• Min. years of Experience: 1 - 4 years
• Fast and accurate in typing at least 39 words per minute
• A dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Should be a resident of Lagos state, otherwise, it would be automatically be rejected
• Maximum Age limit of 30 years.

Remuneration and Employment Package

• Basic Salary (1st 3 months of training and probation)
  • First Month - N50,000
  • 2nd Month - N70,000
  • 3rd Month - N100,000
• Health Insurance (HMO) within 6 months to One Year of Being Employed
• 13th Month Salary
• Paid Annual Leave
• Occasional / Regular Lunch package within 1st 3 months on the job
• Periodical Promotions along with salary increments every 3 to 6 months.