job description - Customer Service Representative
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- HND, Degree or equivalent.
- At least 1 year of work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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About the company
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Prime Alliance offers holistic recruitment, training and development solutions to companies across the accounting and finance, customer service, healthcare, IT and engineering fields, among others.