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Customer Service RepresentativeZael consulting

LagosNigeria
a year11 Applicants
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job description - Customer Service Representative

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed.

 

Qualifications

  • Candidates should possess an HND or B.Sc Degree with 1-3 years experience.
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