job description - Customer Service Officer
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any service
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
Required Qualifications, Skills & Experience
- OND in Business Administration, Accounting or any numerate disciplines and the Social Sciences.
- 0 - 2 years of work experience.
- High computer literacy.
- Strong interpersonal and analytical skills.
- Good written and oral communication.
- Attention to detail.
- Must not be above 28 years old.
- Assertive and self-driven.
- Candidate must Live Within Ile - Epo
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About the company
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Our aim is to be acknowledged as a one stop shop for financial services pushing boundaries to increasing access to finance for MSMEs through our diverse business mix comprising of Core banking, Fintec