Customer Service ExecutiveSterling Homes

Main Duties & Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing forms, applications and requests.
• Cross-selling the company-related projects and services
• Keeping updated records of customer information, interactions, transactions, comments and complaints.
• Ensuring referrals and repeat sales are made by clients.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications & Skills

• BSc. / HND Qualification
• Professional qualification
• Technical knowledge
• Teamwork and collaboration
• Proper etiquette
• Problem-solving
• Communication
• Empathy
• Use of MS Office Suite
• Compliance
• Proactivity
• Professionalism