job description - Customer Relationship Officer
Responsibilities
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Requirements
- A Bachelor’s Degree in Business Administration or a related field.
- A minimum of 1-year experience in Sales and Customer Service
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Fintech product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
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An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.