job description - Customer Relations Officer
- Handle incoming walk-in customers, phone calls, appointments, and messages.
- Address customer’s needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products and 6 packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, effectiveness of promotions, customers, product, and service,
- launches as well as store activities and trends.
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
- Manage and maintain the salon’s tidiness and cleanliness.
- Other administrative ad-hoc duties were necessary.
Requirements
- Interested candidates should possess an HND in relevant fields with 1 - 2 years work experience.
- A team player and able to work in a fast-paced environment.
- Proactive, self-motivated, and keen to learn.
- Previous customer care experience preferred.
- Good communication and interpersonal skills.
- Ability to change & adapt (high adaptability).
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