Customer Relations OfficerValinno Systems

• We are looking to employ someone who enjoys interacting with customers and is computer literate for the post of our customer relations officer.

Roles

• Add customer to after sales support after the free support period
• Call customers after the completion of their software implementation to find out if they are having any challenges
• Call customers after the completion of their software implementation to gauge their satisfaction level
• Monitor customer subscriptions to identify overdue payments.
• Call customers to remind them of upcoming renewal, before their subscription is due.
• Follow up with customers after their payment is due
• Advise customers on their various payment options
• Conduct collections process on each customer that includes; phone calls, emails and text messages. 
• Develop collection methods that bring in revenue and ensure full payment of subscriptions.
• Negotiate payment plans and schedules.
• Process payments.
• Keeping accurate records and reports on collection activities.
• Work with the support team to resolve customer complaints. 
• Work with management to improve processes

Requirements

• HND / B.Sc from a reputable institution
• Good writing and verbal communication skills
• Must be computer literate
• Must be proficient with Microsoft Word and Excel
• Ability to work under pressure
• Ability to work unsupervised.