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Customer Experience OfficerFadac Resources and Services

LagosNigeria
a year1 Applicants
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job description - Customer Experience Officer

  • Assist in managing and monitoring the total customers’ experience bank wide
  • Assist in developing winning service initiatives that enhance the customer’s experience bank wide like monthly publications, messages on birthdays & anniversaries etc.
  • Identify processes that inhibit excellent service delivery for improvement
  • Coordinating work with other functional areas in the bank in order to enhance the customer’s experience
  • Assist in managing the customers’ experience and internal processes simultaneously
  • Complement the banks’ products and service by delivering consistent, high quality customer experience
  • Provide regular & proactive communication with customers and informing them of regulatory changes and other internal changes, which affect the operation of their account using technology as well as other sources
  • Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their account.
  • Delivering excellent service at all touch points thereby leading to increased revenue growth through customer satisfaction, loyalty and referrals.
  • Perform other duties as assigned by the Head, Customer Experience Management.

 

Job Requirements

  • A good First Degree in any discipline.
  • Relevant Master’s degree and professional qualification will be an added advantage.
  • Must have 2-3 year's related experience in Total Quality Management/Customer Experience; at least 2 years’ experience in a Bank/Financial Institution.
  • Excellent customer relationship development/management and Database management.
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