Customer Experience ExecutiveEclat Human Resources Consulting

The ideal candidate will (but is not limited to):

• Coordinate effective professional communication with external parties such as clients, consultants, etc.
• Deliver a comprehensive service to enquiring customers.
• Delegate certain customer inquiries to specific teams.
• Display leadership in client hospitality which exemplifies excellent customer service.
• Create a positive atmosphere for guest relations.
• Develop feedback surveys.
• Develop business proposals for prospective clients.
• Developing easy and modern means of reporting in form of templates.
• Maintain and managing technical files and records in an organized manner.
• Provide services that are above and beyond for customer satisfaction and retention.
• provide guidance, feedback, and individual coaching when needed.
• Manage a large number of incoming calls and emails in a polite and friendly manner.
• Manage customer accounts.
• Keep records of customer interaction and details of actions taken.
• Generate sales leads, and building sustainable relationships where necessary.

Requirements

• Bachelor’s Degree in Business Management, Communication or a related field.
• 2-3 years relevant work experience as Customer Service Manager or similar role.
• Expert level in written and verbal communication skills.
• High level of integrity, professionalism, innovation, and creativity.
• Preferably Female for Gender balance.

Required Competencies:

• Excellent communication and interpersonal and relationship-building skills.
• Must be able to maintain the confidentiality of the business and other matters.
• Exceptional time management and organizational skills.
• Accuracy and keen attention to detail.
• Good organization and time management skills.
• Proficient in Microsoft Office.
• Ability to liaise and communicate with clients directly.
• Computer literacy in order to type up reports, results and details of customer interaction.
• A thorough knowledge of the product or service the company they work for is offering.
• Administrative skills.
• Well-presented and professional appearance.
• Strong written and verbal communication skills.
• Comfortable multi-tasking and prioritizing tasks without guidance.