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Customer Care Representative (Morning And Night Shift)Snappy Exchange

LagosNigeria
2 days0 Applicants
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Salary:70,000.00 (monthly)

job description - Customer Care Representative (Morning And Night Shift)

Responsibilities

  • Manage incoming calls.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Online customer management and ability to resolve issues.

Basic Requirements

  • OND or NCE qualification.
  • 1 - 2 years work experience.
  • Gender: Female.
  • Age: 20-27 Years.
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About the company
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We are a FinTech company registered in Nigeria, we deal with buying and selling of cryptocurrencies and other digital assets.

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