job description - Customer Care Representative
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions.
Skills and Qualifications
- Candidates should possess an additional qualification on SSCE.
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets.
- Male candidate preferred for gender balance.
- Candidates most reside around Isolo and its environs.
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