Collections OfficerCredPal

• We are seeking a highly motivated and skilled Collections Officer to join our team and to play a vital role in managing overdue accounts and facilitating effective debt recovery.
• As a Collections Officer, your purpose is to ensure the financial well-being of our organization by managing overdue accounts and facilitating debt recovery.
• Through empathetic communication and negotiation, you will seek solutions that benefit both customers and our company.
• Your efforts will contribute to maintaining financial stability while upholding ethical practices and compliance standards.

Responsibilities

• Contact customers with overdue accounts to discuss outstanding payments and negotiate repayment terms.
• Utilize effective communication to maintain customer relationships while seeking timely debt recovery.
• Empathetically assist customers in finding suitable solutions to resolve payment issues.
• Record and update customer interactions, payment arrangements, and account statuses accurately.
• Investigate customers’ repayment ability and assess the potential risk.
• Analyze accounts to determine appropriate collection strategies and escalate cases as necessary.
• Collaborate with internal teams to address customer inquiries and resolve disputes.
• Follow-up on agreed-upon repayment plans, monitoring progress and ensuring compliance.
• Adhere to industry regulations and ethical practices when dealing with debt collection.
• Prepare and present reports on collections activities, trends, and outcomes to management.
• Continuously improve collections processes and contribute to optimizing strategies.
• Handle sensitive customer information with confidentiality and professionalism.
• Stay updated on industry trends and best practices in debt recovery.

Requirements

• HND / Bachelor's Degree in a related field is a plus.. 
• 1 - 2 years proven experience in collections, credit control, or a similar role.
• Strong interpersonal and communication skills for effective customer engagement.
• Empathy, patience and resilience when dealing with customers facing financial difficulties.
• Negotiation skills to establish reasonable repayment plans and agreements.
• Professionalism and integrity in handling sensitive customer information.
• Organizational skills to manage multiple accounts and prioritize tasks.
• Proficiency in using collections software and Microsoft Office applications.
• Continuous learning attitude to stay updated on industry trends and best practices.
• Analytical skills to assess accounts and recommend appropriate collection strategies.
• Attention to detail for accurate documentation of customer interactions and arrangements.
• Knowledge of debt collection laws, regulations, and ethical practices.
• Relevant training & certifications.

Benefits

• Competitive salary package with performance-based incentives.
• Professional development opportunities.
• A collaborative and inclusive work culture that fosters growth and innovation.
• Opportunity to work with cutting-edge products and technologies.
• Supportive and approachable management team dedicated to your success.