Clinical Quality Operations ManagerMarie Stopes

Job Summary

• The Clinical Quality Operations Manager is a member of the Clinical Services Directorate and is responsible for the coordination and delivery of high clinical standards through the regional quality advisors as guided by MDT and in line with the global Marie Stopes International (MSI) mantra of One World One Standard.
• This includes the coordination of and provision of all regional training, competency assessments and impactful SSV outcomes by the RQAs, which are result oriented and trackable systematically. The post will be based in Abuja with regular travels to the regions.

Key Responsibilities
Team Coordination and Field Level Accountability:

• Support the CSD to directly coordinate the activities of Regional Quality Advisors in ensuring proactive management of clinical quality deliverables in line with MDT expected standards and in collaboration with CQTAs in collaboration with other field teams.
• Manages the Regional competency and training database, analyses same on monthly basis, and recommends country program strategies to ensure a competent service delivery workforce.
• Coordinates a annual cost-centre/state level, SCTO/CTO driven quality assurance (different from country program iQTA) to deepen accountability and ownership of quality of care by the state team
• Coordinate a second-level quality of care validation audits by CSDs and CQTAs
• Collaborates with RM&E and Programs/operations to strengthen MSION data triangulation, consent and documentation practices across all channels of service delivery

Providing Continuous Quality Assurance Improvement:

• Provide guidance to the RQA/Clinical Training Officers in the region on MSIONs quality assurance processes.
• Investigate clinical incidents using the Incident Reporting Template and submit report
• Review eQTA action plans as populated by RQAs and CQTAs before final despatch to DCs and LSO
• Tracking the implementation of QTA action plans ensuring they are delivered within agreed TOR.

Support the Provision of Quality Clinical training:

• Coordinate delivery of clinical trainings to ensure that the quality of trainings conforms to the Marie Stopes International Medical Development Team training standards and that of Federal Ministry of Health within
• Coordinate all activities of Regional Quality Advisors within their region and provide appropriate and relevant support to ensure all clinical trainings are quality assured and meet the desired objectives.
• Follow up on all challenges/ complaints emanating from any clinical training sessions and ensure they are addressed professionally where necessary.
• While on monitoring visits, identify appropriate training needs for providers through a data base and arrange for appropriate trainings

 Partnership and Advocacy Responsibilities:

• Participate and represent MSION in external stakeholders’ meeting and media communications
• Nurture collaborative professional networks with the government health departments (at Federal, State and Local Councils), the private sector, organisations and individuals.
• Represent MSN at forums, meetings and conferences with health authorities, technical workgroups or other bodies aiming to further access to health services

Clinical Responsibilities:

• Participate actively in relevant workshops and conferences and contribute to the review of clinical standards and protocols for the benefit of MSION and its affiliates.
• Remain clinically active in MSION core services and support the centres to provide clinical services as and when the need arises.
• Willingness to travel at least 70% of the time to often challenging terrains.

Qualifications

• Bachelor's Degree in Medicine, Nursing and or Midwifery
• Master’s Degree in Public Health or International Health an advantage
• Evidence of good standing with a recognized clinical related professional body.
• Evidence of basic managerial qualification.

Experience & Skills:

• At least 5 years post-graduation experience [ESSENTIAL]
• Experience of working in Sexual and Reproductive Health [ESSENTIAL]
• Experience in implementing quality assurance/quality improvement projects
• Good project management and coordination skills (ESSENTIAL)
• Good written and verbal communication skills. [ESSENTIAL]
• Work experience with a non-governmental organization (DESIRABLE)
• Articulate and analytical with attention to details (ESSENTIAL)
• Must have requisite experience to work with minimum supervision.