Chief Security Officer / Security ManagerGrand Pela Hotel and Suites

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guests, staff, visitors, and contractors at all times.
• Responsible to manage all safety & security, FireLife Safety, and food hygiene risks faced by the hotel.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards, and any untoward incidents.
• Track departmental safety records and document medically treated and non-treated injuries.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees and guides the efforts of the Fire and Safety Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
• Monitor staff activity and coach subordinate performance.
• Watch for suspicious persons entering, exiting, or loitering around the hotel's public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Monitor and follow proper key control guidelines in loss prevention and the property.
• Conduct investigations and compile reports promptly for any theft, loss, accidents, or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic/duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drills as per the hotel's emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk-through rounds for observing the entire hotel.
• Supervise all Security Personnel and give clear direction on all security-related aspects.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments, etc., involving the hotel, its employees, and / or guests
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
• Be available 24 hours a day for genuine emergencies within the property.

Education

• High School Diploma or 2-year degree from an accredited university in Criminal Justice or related major.
• Proficiency in Computers, CCTV, Fire and Safety systems.

Experience:

• At least 5 years of experience in corporate security/law enforcement /military preferably worked in a hospitality environment.

Prerequisites:

• Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.