Chief Operating OfficerH. PIERSON ASSOCIATES

• Our client is looking to hire a Chief Operating Officer. The firm is seeking a dedicated team player that will oversee all organizational operations and general administration of the business.
• The COO plans, directs, leads, coordinates, and monitors associated activities in the organization to drive cost-effective and sustainable growth.
• This person will report directly to the Group Managing Director.

Job Responsibilities
The job responsibilities for this role will include:

COO Year One Key Objectives:

• Strategic Plan. Works closely with Group Managing Director and business coach to complete organizational strategic plan and then takes lead on implementation.
• Financial Forecast. Oversees the completion of a 5-year financial forecast reflective of the above strategic plan, including a revised 2023 budget.
• Revenue Generation. Evaluates, plan, and execute revenue strategies to achieve revenue goals established by the Company.
• Cost Controls. Optimizes expenditures to achieve gross margin and operating profit margins established by the Company.
• People. Oversees the development, implementation, and institutionalization of a rigorous recruiting, identification, hiring, and onboarding process supporting the selection of high-performing employees, contractors, and other stakeholders.
• Core Values. Embodies, activates, and promotes the organization’s established core values and purpose.

General Administration:

• Serves as chief of staff, overseeing all functional leads.
• Oversees risk management and business continuity.
• Reviews contracts and agreements binding the organization.
• Exercises an elevated level of discretion and confidentially when appropriate.
• Maintains a hybrid work schedule blending onsite and remote work.

People:

• Serves as the general manager of all employees, vendors, and clients.
• Identifies training needs and ensures proper training is developed, provided, monitored, and assessed.
• Presents periodic performance reports and metrics to the Group Managing Director and other leadership.
• Oversees the onboarding, offboarding, and retention of employees, vendors, and clients.

Strategy:

• Plans, implements and communicates the strategic direction of the organization’s operations and administration functions.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance throughout the organization on tactics and tasks to achieve results.
• Maintains knowledge of emerging technologies and trends in property management and other core organizational focuses.

Execution:

• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that all departmental decisions and project plans are in line with the organization’s strategic plan and financial plan.
• Ensures that brand reputation is always protected.
• Establishes, communicates, and implements operations and administration-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Collaborates with other functions and departments to carry out the organization’s goals and objectives.
• Leads weekly strategy and operations meetings.

Cash & Financial Oversight:

• Ensures that annual budgets and quarterly re-forecasting are timely and reasonable to support sustainable growth.
• Reviews cash levels at least weekly, is accountable for knowing how organizational funds are being used, and provides the Group Managing Director with regular updates on cash flow.
• Reviews monthly financials with appropriate internal stakeholders to assess business performance, determine and implement required action, and adjust forecasts and strategies.
• Ensures that all relevant internal and external stakeholders are apprised of appropriate financial information, reports, and objectives to remain compliant and drive business performance.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for daily operations.

Requirements
The ideal candidate should have the following attributes:

• B.Sc. in Business, Commerce, Economics, or related discipline. MS/MBA is an added advantage.
• Proven experience as a Chief Operating Officer.
• At least 15 years of industry-related experience including three years in upper management strongly preferred.
• Proven competency in strategic planning, business development, and establishing organizational accountability.
• Experience with Scaling Up or Entrepreneurial Operating Systems (EOS).
• Proven experience supporting healthy organizational culture.
• 5+ years of real estate experience and a licensed real estate agent strongly preferred.
• Leadership and communication skills
• Critical thinking and problem-solving skills
• Excellent creative thinking and decision-making skills
• In-depth knowledge of markets and changing business environment
• A high level of commercial awareness
• Account and finance concept tools
• Team building and core values.
• Supervision and coaching skills.