CashierGrand Pela Hotel and Suites

• 
  Operates front office posting software.
• Obtains the house bank and keeps it balanced.
• Completes cashier pre-shift supply checklist.
• Completes guest check-in procedures.
• Clarifies customers question or concerns about the charges on their bills.
• Maintains adequate supplies of outlet stationery for cashiers.
• Assists with distribution of month end reports as directed by accounts or front office manager.
• Attends meetings as required.
• Maintains a track of all high balance guests.
• Check and follow up on all bills on hold.
• Check the billing instructions are correct for all expected departure guest and setup required auto routing or auto transfer on the PMS / Guestfolio.
• Give on the Job training for new staffs.
• May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.
• Follow up on all deposit dues / deposit to be paid.
• Post charges to guest accounts.
• Handles paid-outs.
• Transfer guest balances to other accounts as required.
• Cashes checks for guests following the approval policy.
• Completes guest check-out procedures.
• Settles guest accounts.
• Dispenses guest records after the guest checkout
• Handles cash, traveler's cheque, credit cards and direct billing requests properly.
• Front office cashiers assume responsibility for any cash used in processing front desk transactions.
• Posts non-guest ledger payments.
• Makes discount adjustments.
• Disperses guest record upon check-out.
• Balances department totals at the close of the shift.
• Balances cash at the close of the shift.
• Manages safe deposit boxes.
• Assists Front desk staff on check-in as an when required.

Prerequisites
Education:

• High School graduate or equivalent with 2 - 4 years relevant work experience.
• Must speak, read, write, and understand the primary language used in the workplace.
• Good presentation and team worker.

Experience:

• Previous hotel-related experience desired
• Experience in operating hotel front office software.