Call Centre ExecutiveOceanic Health Management

• Receive calls from OHML Clients, Providers and Staff
• Manages Call Centre correspondence
• Responds to clients within approved timeline
• Give pre-authorization to care
• Understand the use of IT applications for customer care correspondence
• Emergency handling protocol and escalation
• Calls providers whenever assigned by the HOD for various communiques
• Escalates complaint received to the appropriate office at OHML
• Responds appropriately to situations by standard care metrics
• Manages provider grievances emanating from OHML operations.

Requirements

• Nursing Degree from the school of Nursing or BSc. Nursing or Experienced call centre executive from HMO
• Post NYSC
• Good interpersonal skills
• Sound work ethic
• Proficiency in MS Office Suite
• Good clinical judgement
• Apt to learn.