Call Centre AgentStarry Care

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route inbound calls to appropriate resources
• Document all call information according to standard operating procedures
• Recording details of comments, inquiries, complaints, and actions taken
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned.

Qualifications and Skills

• B.Sc / HND in Mass Communication, English, or related field with 1-2 years post-NYSC Experience in a call center environment
• Proficiency in relevant computer applications
• Knowledge of customer service practices and principles
• Able to react effectively and calmly in emergencies
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills.