Call Agent Officer / Virtual AssistantPrestigious Consulting Group

A recruitment agency is looking to hire a call agent/virtual assistant to work fully remotely

• Support all internal and external HR-related inquiries or requests.
• Make company calls daily to clients and candidates
• Serve as point of contact with benefit vendors and administrators.
• Maintain calendars of the HR management team.
• Schedule meetings, interviews, HR events and maintain agendas.
• Produce and submit reports on general HR activity.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.