Business Support System EngineerAirtel

• Airtel maintains an ecosystem of business support systems, to run our business operations towards customers. We are currently in need of an experienced engineer, responsible for supporting our B/OSS stack, and its ancillary tools and utilities.
• The engineer in this role, will support the end-to-end subscriber lifecycle for postpaid, hybrid, prepaid customers, in the GSM, Enterprise, FTTH, Airtel Money, and other customer domains.
• Services managed, will include, but not limited to provisioning, CRM, billing, order orchestration, order fulfillment and maintaining the product catalog.

Key Responsibilities
System Design and Architecture:

• Design and architect business and operational support systems that align with the organization's objectives and requirements.
• Collaborate with cross-functional teams to understand business processes and design systems to support those processes.

System Development and Integration:

• Develop and implement B/OSS solutions to automate and optimize business processes.
• Integrate B/OSS systems with existing IT infrastructure and third-party applications.
• Ensure seamless communication and data exchange between different systems.

Customization and Configuration:

• Customize and configure B/OSS applications to meet specific business needs.
• Implement changes and updates to ensure the systems are aligned with evolving business requirements.

System Testing and Quality Assurance:

• Conduct thorough testing of B/OSS systems to identify and resolve any issues.
• Ensure the reliability, performance, and security of B/OSS applications.
• Collaborate with quality assurance teams to implement and execute test plans.

Documentation:

• Create and maintain detailed documentation for B/OSS systems, including design specifications, configurations, and troubleshooting procedures.
• Provide training to end-users and support teams on system functionalities.

Troubleshooting and Support:

• Investigate and resolve technical issues related to B/OSS systems.
• Provide support to end-users and collaborate with technical support teams to address system-related problems.

System Maintenance and Upgrades:

• Perform regular maintenance tasks and updates to ensure the stability and security of B/OSS systems.
• Evaluate and implement system upgrades to take advantage of new features and technologies.

Operational:

• GSM and non-GSM bill run/dispatch.
• Provision scheduled and ad-hoc reports in a timely and efficient manner.
• Investigate reasons for service faults.
• Assist with change management, ensuring minimal impact on subscribers, and end users during patch implementation, upgrades and bug fixes.

Skills and Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Previous experience in B/OSS system design, development, and implementation.
• Proficiency in programming languages (e.g., Java, Python) and database management.
• Knowledge of telecommunications and IT industry standards and protocols.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with industry-specific B/OSS applications and platforms.