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job description - Branch Manager

Job Responsibilities

  • Oversee EMS and other branch meetings
  • Regular environmental scanning to identify business opportunities.
  • Ensure collaboration amongst all units of the branch.
  • Ensure the branch has adequate work tools.
  • Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
  • Drives branch budget.
  • Customer engagement (Physical and Virtual).
  • Review and recommend loans for approval
  • Manage loan portfolio.
  • Responsible for the team's Sales/Service plan.
  • Ensure the branch ambiance is in line with the Bank's standard
  • Periodic review of direct reports
  • Prepare and present branch performance

Job Requirements

  • A good First Degree in any discipline and a Master’ degree. A professional qualification will be an added advantage
  • At least 6 years experience in sales, and customer service, including at least 1 year in a supervisory role.
  • In-depth knowledge of retail policies, procedures, and branch operations.
  • Strong Credit/Financial Analysis Skills
  • Understanding of lending regulations.
  • Ability to influence, motivate, and train others
  • Problem-solving skills.
  • Effective communication/Presentation skills
  • Good Interpersonal Skills
  • Conflict Management Skills
  • Managerial/Administrative Skills
  • Team building.
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